FAQs

 

EARRINGS

All our earrings are lovingly handmade, but there will be slight variations in each pair. Please be comfortable with this prior to ordering.

PAYMENT

Accepted modes of payments are VISA and Mastercard. We also accept PayNow and PayLah for Singapore residents. We will not be liable in the event of a wrong transfer to an incorrect mobile number while using PayNow and/or PayLah payment method. 

FULFILMENT

Orders will only be fulfilled after payment is received. We reserve the right not to fulfill orders when we have not received payment

PACKAGING

We will typically pack all earrings in a single box. However, if it's meant to be a gift, kindly email us at claymyway.sg@gmail.com with your order number and indicate the item you'll like us to pack separately. Do let us know if you'll like to add a personalised message (capped at 80 characters) or ribbon. 

DELIVERY

Delivery cost is $4 unless your purchase is $60 and above. Orders are processed within 2-3 working days and delivered via SingPost Smartpac within 2 working days. Please ensure that the delivery address is accurate. Additional shipping cost will apply for subsequent delivery of returned packages. 

INCORRECT ITEM

If you've received the wrong item, at contact us at claymyway.sg@gmail.com with your order number, and a photograph of the item. Please note that items must be unworn, unaltered, and with packaging intact. If the correct item is no longer in-stock, store credit or refund will be issued instead.