Shipping & Returns

SHIPPING
  • We currently only ship within Singapore and United States of America.
Singapore (from now till 23 Oct 12nn):
  • Please drop us an email if you will like your earrings packed separately. If not, all earrings will be packed in a box whenever possible.
  • Shipping is chargeable at $4 per delivery and will be waived if purchase is S$60 and above.
  • All orders made from now till 23 Oct 12nn will reach you by 4 Nov.
  • The parcel will be posted via SingPost Smartpac and will be delivered direct to your mailbox.
  • Tracking number will be provided once the item is dispatched and you may track your order via www.singpost.com/track-items 

Singapore (24 Oct onwards):

  • All earrings will be packed in a box whenever possible.
  • International shipping will be applicable and is chargeable at SGD$17. It will be reduced to SGD$5 if purchase is above SGD$200.
  • Upon payment/order confirmation, please allow 2 - 3 working days (excludes Saturday, Sunday and Public Holidays) for orders to be processed and mailed.
  • The parcel will be posted via a multiple courier service from NYC to Sg. It will take around 14 - 21 days to be delivered. 
  • Tracking number and link will be provided once the item is dispatched.
  • If you'll like to enjoy local postage rates ($4 per delivery and waived if purchase is S$60 and above), please PM us at Instagram (@claymyway) before carting. We will be able to advise the earliest date we can get them delivered. 

United States of America:

  • All earrings will be packed in a box whenever possible.
  • Shopping is chargeable at USD$6.20 and will be waived if purchase is USD$150 and above. 
  • Upon payment/order confirmation, please allow 2 - 3 working days (excludes Saturday, Sunday and Federal holidays) for orders to be processed and mailed. 
  • The parcel will be posted via USPS Ground advantage and delivery will take between 5 - 8 working days depending on where you are located. We are based in NYC. 

RETURNS

  • We do not accept returns, refunds or cancellations.
  • Earrings are also not exchangeable due to hygiene reasons.  


    NOTE
    Do ensure that the delivery address submitted is correct. Additional shipping cost will apply for subsequent delivery of returned packages.