Shipping & Returns

SHIPPING
  • We currently only ship within Singapore and United States of America.
Singapore (to enjoy free postage for purchases above SGD $60):
  • Note that for this option, delivery will only happen end Feb/early March 2025.
  • Shipping rate is S$4 per delivery and waived if purchase is S$60 and above. Take note to select the correct shipping rate at check out. 
  • All earrings will be packed in a box whenever possible.
  • Parcels will be posted via SingPost Smartpac and delivered direct to your letterbox. Tracking number will be provided once the item is dispatched and you may track your order via www.singpost.com/track-items 

Singapore (standard international shipping):

  • All earrings that need to be shipped prior to end Feb 2025 will incur international shipping. Please select the correct shipping option at checkout. 
  • International shipping per delivery is chargeable at S$20. 
  • The parcel will be posted via a multiple courier service from NYC to Sg. It will take around 14 - 21 days to be delivered.
  • Upon payment/order confirmation, please allow 2 - 3 working days (excludes Saturday, Sunday and Public Holidays) for orders to be processed and mailed. For preorders, kindly add on the additional creation timing stated. 
  • Tracking number and link will be provided once the item is dispatched.
  • All earrings will be packed into a box whenever possible. 
  • If you'll like to enjoy local postage rates ($4 per delivery and waived if purchase is S$60 and above), please PM us at Instagram (@claymyway) before carting. We will be able to advise the earliest date we can get them delivered, currently looking at end Feb/early Mar 2025. 

United States of America:

  • All earrings will be packed in a box whenever possible.
  • Shopping is chargeable at USD$6.50 and will be waived if purchase is USD$150 and above. 
  • Upon payment/order confirmation, please allow 2 - 3 working days (excludes Saturday, Sunday and Federal holidays) for orders to be processed and mailed. 
  • The parcel will be posted via USPS Ground advantage and delivery will take between 5 - 8 working days depending on where you are located. We are based in NYC. 

RETURNS

  • We do not accept returns, refunds or cancellations.
  • Earrings are also not exchangeable due to hygiene reasons.  


    NOTE
    Do ensure that the delivery address submitted is correct. Additional shipping cost will apply for subsequent delivery of returned packages.